Peak Protocol Support and FAQ

This page contains the current in-app FAQ text and support contact details.

What is Peak Protocol?

Peak Protocol is a Canadian company based in British Columbia, Canada. Our app is a personalized biohacking and peptide tracking tool built for disciplined routines, wellness logging, and lab-backed progress. It helps you organize peptides, supplements, injections, labs, and daily wellness habits in one private dashboard.

Is my data secure?

Your protocol data is stored on your device and encrypted by the operating system. When you choose to sync, your data is protected by our Supabase backend and secure Railway infrastructure. We comply with Canadian privacy laws, including PIPEDA, and we never sell your personal information to third parties.

How does AI work in the app?

AI in Peak Protocol analyzes your logged protocols, labs, and wellness metrics to generate insights and trends. It is designed to support your data review, not replace a clinician. AI responses are produced by the Peak Protocol backend without exposing your raw personal data externally.

How do I cancel my subscription?

Cancel anytime through the app store subscription settings associated with your account. Your Pro benefits remain active until the end of the current billing period.

What is the referral program?

Refer a friend and earn $2 per month for each referred subscriber who keeps an active Pro subscription. Rewards are credited to your Peak Protocol account balance and can be applied toward future app-related charges.

Do I need an account to use the app?

Yes, a Peak Protocol account is required to use the app. Creating an account takes just a moment and unlocks syncing across devices, along with access to Pro features and the referral program.

What peptides are in the database?

The app includes a broad library of commonly tracked peptides and wellness compounds, including growth factors, hormones, and support formulas. You can also add custom entries when you track a peptide that is not yet listed.

How do notifications work?

Notifications remind you about scheduled doses, protocol reviews, and wellness check-ins. Enable notification permissions in your device settings and choose your preferred reminder sound in the app.

Contact Support

For support requests, please email trent_hubler@hotmail.com.